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Technical and Billing Support


Please email us at with all technical inquiries.


Non-Technical Support

For inquiries outside the scope of technical support, please email us at

Frequently Asked Questions

I forgot my password, how do I reset it?

You can reset your password by clicking on the Forgot password? option on the sign-in page.

How do I change my password?

Click on My Profile, then Account,  then select Security. From there, go ahead and enter your current password and the password you'd like to change it to.

How do I sign in?

You can sign in to your account by clicking on the following link ->  then click Sign In.

I am getting an error message - Invalid Credentials when trying to sign in.

Please ensure that you are attempting to sign in via the correct website. Also, try resetting your password.

Here is a link to our Streaming website

I am trying to sign in, but it says my email does not exist. Why is that?

This could be a case where you made an error when signing up or you signed up using a different email. Please reach out to support via email at to have the team assist.

The video keeps freezing, what do I do?

Membership includes access to an incredible catalog of videos and live events.